Effective Date: 15-May-2025
At RehanHasan.com, we strive to ensure customer satisfaction with every digital product we offer. However, due to the nature of digital goods, we have specific guidelines regarding refunds.
1. Digital Product Refund Policy
All sales of digital products are final. Once a purchase is completed and the product has been delivered or accessed, we do not offer refunds, exchanges, or cancellations.
This is because digital products are non-tangible and irrevocable — once downloaded or accessed, they cannot be returned.
2. Exceptions to Our Refund Policy
We may consider a refund in the following rare circumstances:
- Duplicate Purchase: If you accidentally purchase the same product more than once.
- Technical Issues: If you are unable to download or access the product after we’ve confirmed the issue is on our side and we are unable to resolve it within a reasonable time.
- Corrupted File: If the file is corrupted and cannot be used, and we are unable to provide a working version.
All exceptions are handled on a case-by-case basis. To request a refund under these exceptions, contact us within 7 days of your purchase at:
📧 Email: [email protected]
Please include:
- Your order number
- Product name
- A detailed explanation of the issue
- Screenshots or error messages (if applicable)
3. No Refunds for the Following
- Change of mind
- Incompatibility with third-party software or platforms
- Misinterpretation of product features (please read product descriptions carefully)
- Failure to download or use the product due to lack of technical knowledge
4. Customer Responsibility
Before purchasing, please:
- Read the full product description
- Ensure that your system meets any technical requirements
- Reach out with questions if you’re unsure whether the product suits your needs
